Refund & Cancellation Policy

Effective: 17 April 2026 · Version 1.0

This policy explains how cancellations, refunds, and disputes are handled on the Premio platform. It forms part of our Terms & Conditions (see section 7, Disputes and Refunds).

1. Cancellations

• Before a Servicer is confirmed: a service request may be cancelled at no charge.
• After confirmation but before work begins: a cancellation may incur a cancellation fee as specified in the App.
• After work has commenced: no cancellation is permitted without mutual agreement between the Provider and Servicer.

2. Refunds

Refunds are considered on a case-by-case basis. A refund may be approved where a paid service was not delivered, was materially incomplete, or was not as described. Refund requests must be submitted within 24 hours of the disputed transaction.

3. How to request a refund

• Open the task in the Premio app and raise a request through the Dispute Centre, or email support@premio.inc.
• Include the invoice/order number, a description of the issue, and any supporting evidence (e.g., photos).
• Both parties are expected to first attempt direct resolution; if that fails, Premio reviews the dispute as a neutral facilitator.

4. Refund timelines

Approved refunds are processed within 5–7 business days to the original payment method via Razorpay. The exact credit time may depend on your bank or UPI provider.

5. Disputes

If a Provider and Servicer disagree about a task or payment, either party may raise a formal dispute through the Premio Dispute Centre within 24 hours of the incident. Premio acts as a neutral facilitator; our decisions on dispute outcomes are final and binding. Premio may withhold the related Servicer payout pending resolution.

6. Payments made outside the platform

Payments made outside the Premio platform are not covered by Premio's dispute-resolution or refund process. Always pay through the in-app Razorpay gateway.

7. Contact

For refund and cancellation queries, email support@premio.inc, or our Grievance Officer at grievance@premio.inc. See also Contact Us.